The objective of Social Media Customer Support Course are
Develop mastery in social media client support in order that customers could improve their engagement.
Gain knowledge of some best practices for addressing customer questions, complaints, or feedback on social media platforms.
Increase the effectiveness of real-time communications in order to give customers fast, responsive answers.
Understand how chatbot integration and automated systems can help streamline support.
Analyze customer service metrics for practices in measuring and improving customer satisfaction.
Skills on how to deal effectively with difficult customers and reputation management for the brand.
Familiarise with policies around social media compliance and its regulations.

Social Media Customer Support Course for Individuals