The course curriculum blends theoretical insights, hands-on tool usage, case simulations, and group collaboration. Major modules include the following:

1. Introduction to Business Process Analysis

Definition and purpose of business processes, process lifecycle and maturity models
Roles of process stakeholders: owners, analysts, users, and sponsors
Best practices in process governance and alignment with strategic goals
Case examples of successful process improvement programmes

2. Process Discovery and AS-IS Mapping

Conducting discovery workshops, interviews and observation sessions
Identifying process triggers, inputs, outputs, roles, and decision points
Capturing AS-IS process flows visually using flowcharts and BPMN diagrams
Using tools such as Visio, Bizagi, Lucidchart, or open‑source equivalents
Validating current state models with stakeholders and collecting feedback

3. Process Performance Analysis

Key process metrics: cycle time, lead time, throughput, and resource utilisation
Identifying inefficiencies, delays, handoffs, and rework
Applying data analysis techniques and process mining tools
Root cause analysis and value-added vs non‑value‑added steps
Initiating process baseline measurement and KPIs

4. Future-State Modelling and Process Optimisation

Developing TO-BE process models using Lean principles and elimination of waste
Value stream mapping to visualise material and information flow
Designing optimised workflows with Swimlane diagrams and BPMN 2.0
Process simulation for testing scenario variants and quantifying improvements

5. Process Redesign and Re-engineering

Techniques for process simplification, consolidation, and automation opportunities
Redesigning processes for agility, compliance, customer-centricity, and scalability
Case studies in Business Process Re-engineering (BPR) success
Integrating digital tools such as RPA, workflows, and workflow engines

6. Risk, Compliance, and Process Governance

Assessing process risks, control points, and regulatory mapping
Building governance structures, audit trails, and process documentation standards
Embedding compliance requirements in process models
Aligning process improvement with organisational risk frameworks

7. Implementation Planning and Monitoring

Creating roadmaps for implementation with phased milestones and roles
Designing dashboards, performance management tools, and ongoing monitoring frameworks
Change management strategies to secure stakeholder buy‑in and sustain adoption
Continuous improvement loops and process revision cycles

8. Practical Workshops and Capstone Case Study

Group-based process modelling projects from real or simulated business scenarios
Peer review sessions and instructor-led feedback on modelling quality and clarity
Presentation of redesigned process models with justification and improvement estimates
Final capstone exercise includes producing a complete process analysis report and improvement plan

9. Tools and Software Integration

Hands-on exposure to BPM tools such as Bizagi Modeler, Camunda Modeler, or Signavio
Using simulation add-ons and dashboards for tracking process metrics
Exporting models to automation environments (e.g., BPM engines, RPA workflows)
Templates and resource packs for post-course use

This course is delivered through a mix of interactive lectures, hands-on modelling workshops, group sessions, and case simulations, ensuring participants gain both theoretical foundations and practical modelling skills. Equipped with capabilities in process mapping, analysis, simulation, and optimisation, participants can confidently implement process improvements and support enterprise-wide transformation strategies.

Business Process Analysis and Modelling Training Course for Business Professionals in Dubai

Available Dates

Custom Date Selection

Available Cities

Objectives and Target Group

Course Content