Training in call center persuasion skills training and influence-building techniques.
Active listening, probing questions, and structured dialogue strategies.
Establishing trust during customer sales conversation training.
Overcoming resistance and building rapport through effective communication.

Comprehensive cross-selling and upselling course frameworks for call center environments.
Identifying opportunities within inbound and outbound calls.
Upselling skills training for call center agents using case-based learning.
Developing tailored offers aligned with customer needs and expectations.

Implementing frameworks that answer how to improve sales performance in a call center.
Best practices from leading organizations on achieving measurable sales growth.
Structured insights into sales skills development for call center representatives.
Long-term strategies for embedding sales and upselling training course methods into daily operations.

Call Center Sales and Upselling Skills Training Course in Geneva

Available Dates