Module 1: Foundations of Conflict in Customer Service

Understanding the role of conflict management in customer service training course in service delivery.
Identifying root causes of conflict in customer interactions.
Overview of customer service training courses and complaint handling training courses linked to conflict.

Module 2: Communication and Conflict Resolution Skills

Developing strong customer service communication and conflict skills.
Active listening, questioning, and empathy in disputes.
Applying structured communication in customer service conflict resolution training.

Module 3: Conflict Handling Skills for Service Professionals

Module 4: Dispute Resolution Strategies in Customer Service

Module 5: Techniques and Best Practices for Resolution

Module 6: De-escalation Skills and Difficult Customers

Module 7: Organizational Conflict Management Strategies

Developing conflict management strategies for frontline staff.
Integrating approaches with managing customer complaints and conflicts training.
Aligning practices with organizational service standards.

Module 8: Professional Development in Conflict Resolution

Standards from professional conflict handling in customer service training.
Expanding customer service conflict management skills training into career development.
Long-term application of conflict resolution workshops for customer service teams.

Conflict Management in Customer Service Training Course in Geneva

Available Dates