Module 1: Foundations of Complaint Resolution

The role of customer complaint resolution skills training course in modern service delivery.
Understanding customer expectations and perceptions of fairness.
Key principles of customer service problem-solving skills.

Module 2: Communication Skills for Complaint Handling

Module 3: Techniques for Effective Resolution

Module 4: Managing Difficult Customers

Module 5: Escalation and Recovery Processes

Module 6: Conflict and Complaint Management in Service Environments

Module 7: Professional Standards and Organizational Impact

Building a culture of excellence through professional complaint resolution skills training.
Aligning complaint resolution with corporate values.
Case studies from customer service training courses that demonstrate sustainable practices.

Module 8: Continuous Improvement and Long-Term Strategies

Customer Complaint Resolution Skills Training Course in Geneva

Available Dates