The course syllabus is designed to deliver a balance of theory, practice, and best practice in the industry. Main modules are:

1: Client-Contractor Relationship Foundations

Introduction to outsourcing and contractor engagement models
Understanding the client-contractor lifecycle
Drivers of successful relationships

2: Legal and Contractual Fundamentals

Types of contracts (fixed-price, cost-plus, T&M contracts, etc.)
Plain contract clauses (indemnity, liability, termination, payment terms)
Risk management and compliance with the law

3: Communication and Stakeholder Management

Reporting structure and communication channels
Stakeholder mapping and stakeholder management techniques
Trust building, transparency, and mutual understanding

4: Negotiation and Conflict Resolution

Win-win negotiating principles
Contract variation and scope creep management
Mediation, arbitration, and conflict resolution techniques

5: Contractor Performance Management

Setting up KPIs, SLAs, and performance measurement frameworks
Conducting contractor performance reviews
Dealing with underperformance and remediation

6: Ethical and Sustainable Contracting

Including social responsibility and sustainability language
Treating contractors fairly, diversity, and inclusion in contractor relations
Ethical procurement and anti-bribery

7: Cross-Cultural and Global Contracting

Managing international contractors and multicultural staff
Cross-cultural communication and business protocol
International contract law

8: Continuous Improvement, Review, and Closeout

Executing lessons learned workshops
Contract closeout procedures and record-keeping
Continual improvement programs and relationship renewals

Seats are limited, and interest in this high-impact course is high. Don't miss the chance to network with industry colleagues, learn from experienced masters, and build your professional portfolio. Reserve your seat today and begin to revolutionize the way you manage contractors and achieve project success.

Managing Client-Contractor Relationships training course for Managers in Geneva

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Managing Client-Contractor Relationships training course for Managers

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