Training comprises thematic modules, and each module presents major topics around office administration and management. The following is the course content plan:

Module 1: Introduction to Office Management

Role and responsibility of office manager
Effective traits for an office environment
Office administration trends in the modern age

Module 2: Planning Work and Organizing

Planning goals and strategic planning
Calendar maintenance and scheduling work
Deployment of workload and resources

Module 3: Communication and Interpersonal Skills

Business communication: emails, reports, and memos
Verbal communication and active listening
Conflict resolution and negotiation skills
Cross-cultural communication in multicultural workplaces

Module 4: Office Systems and Procedures

Designing effective workflows
Document control and data management
Implementing and monitoring standard operating procedures (SOPs)

Module 5: Technology in the Office

Office software: MS Office, Google Workspace, etc.
Project management tools: Trello, Asana, Monday.com
Online collaboration platforms: Zoom, Microsoft Teams, Slack

Module 6: Leadership and People Management

Motivating and mentoring staff
Conducting performance appraisals
Delegation and supervision of tasks
Construction of effective teams

Module 7: Financial Control

Budgeting and control
Petty cash and expense control
Financial reporting and procurement processes

Module 8: Human Resources and Office Procedures

Recruitment and induction processes
Workplace ethics and compliance with the law
Leave, attendance, and management of staff records

Module 9: Time and Stress Management

Prioritization and management of deadlines
Preventing burnout via management of stress techniques
Productivity software and apps

Module 10: Customer Service and Stakeholder Relationships

Professional relationship building
Management of difficult clients or stakeholders
Encouraging a customer-oriented office culture

Module 11: Office Environment, Safety, and Health

Rules for workplace safety
Creating a healthy and ergonomic work environment
Emergency response measures

Module 12: Capstone and Final Examination

Role-playing scenarios or group project
Individual assignments and quizzes
Feedback session and Q&A with instructors

Every module consists of hands-on activities, group discussions, and practical examples to ensure that participants are able to apply what they have learned to their job on the very next day. Participants are also given access to course material, templates, and checklists that can be used even years after the training.

In the globalized world today where administrative competency is a major driving force behind organizational achievement, this program of study provides the tools, techniques, and attitude necessary for achievement.

Whether you are a new professional or have been in the line of work for many years, this course will assist you in taking your skills to a whole new level and contribute to the success of your entire team.

Office Management and Administration Skills Training Course for Office Managers in Geneva

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