The management course is designed to create basic and advanced operational excellence and quality control knowledge. Learners will be equipped with the ability to integrate process improvements, improve team performance, and influence long-term value in Facilities Management through strategic, evidence-based improvement philosophies and methodologies. The key objectives of this course are:

To give participants a solid grounding in the concepts of operations excellence and quality management in FM.
To enhance participants' skills to deploy Lean and Six Sigma tools to streamline and eliminate waste in facility operations.
To instill a culture of ongoing improvement in facilities management.
To equip learners with the skills to integrate operational goals with business strategy.
To enhance stakeholder communication and satisfaction through better FM practices.
To develop skills in measuring, monitoring, and auditing quality and performance data.

Enhance your skills in facilities management. Join the Operations Excellence and Quality in Facilities Management course at the London Crown Institute of Training today.

Learning Outcomes

Upon successful completion of this course, students will be equipped to enhance facilities operations, eliminate inefficiencies, and provide quality. They'll acquire performance analysis, stakeholder management, compliance, and process excellence skills to address contemporary FM expectations in any organization or sector. By completing the course, participants will be able to:

Recognize the principles of operations excellence and their application in Facilities Management.
Utilize essential tools and methodologies like Lean, Six Sigma, and Kaizen for operational enhancement.
Analyze facility performance based on KPIs, SLAs, and benchmarking.
Manage and lead continuous improvement programs.
Determine areas of cost optimization and resource efficiency.
Install effective quality assurance and control systems.
Enhance adherence to health, safety, and environmental standards.
Enhance the delivery of customer service and stakeholder involvement.

The program is taught using a combination of classroom sessions, workshops, and digital resources. Participants gain from Industry-experienced expert facilitators and have a collaborative learning experience.

Who is This Course For?

For facilities managers, supervisors, and future leaders, this course is ideal for professionals who want to enhance operational standards. Suitable for those in property, building services, or project management, and anyone moving into an FM quality-oriented role. This course is specifically suited for professionals dealing with the management, planning, and improvement of facility operations. It suits:

Facilities Managers and Supervisors
Operations Managers
Quality Assurance Professionals
Building Services Engineers
Property and Estate Managers
Project Managers in FM
Health & Safety Officers
FM Consultants and Analysts
Professionals looking for a career change into Facilities Management

Whether already employed in the FM industry or looking to develop in this sector, this course will advance your skills and give you a competitive edge.

Operations Excellence and Quality within Facilities Management in London

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