Module 1: Foundations of Digital Customer Experience

Module 2: Customer Journey Mapping

Module 3: Digital Engagement and Communication

Module 4: Omnichannel Customer Experience

Applying customer experience strategy training frameworks.
Aligning customer experience with business growth objectives.
Practical approaches for professional training in digital CX strategy and management.

Module 6: Advanced Management Techniques

Module 7: Conflict and Problem Resolution

Module 8: Certification and Professional Growth

Digital Customer Experience Management Training Course in Paris